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 Our Philosophy
The best business practices are the most basic ones. We believe in cause and effect. Just as a skyscraper can only stand upon deep-set foundations or the tastiest food comes from the freshest ingredients, we know the most epicurean guests gravitate towards the finest service, and the best service can only come from the most satisfied, motivated staff.
It's almost a cliche' to say that we believe in our people, but it's not cliche' to institutionalize practices that ensure that we have the best people to believe in. The Dome's hiring practices emphasize attitude over just experience, and our advancement is based on meritocracy over seniority. Our management philosophy is one which places primacy in good ideas, and sources those ideas from the staff at all levels.
Our existing systems are not dogma, but rather the living property of the employees who use those systems. We actively encourage everyone working at the Dome to suggest and even implement improvements, and reward those who can add to our efficiency, reputation, or customer satisfaction.
By giving everyone a real stake in the company's success as well as an open channel to work towards and receive credit for that success, the Dome is essentially a self-managing, self-improving operation. Which means that we take care of potential problems long before they detract from a customer's experience.
It is often said that the best service is that which you don't notice. Achieving it only happens when your service people notice everything first. |
